PRIVACY POLICY
Last updated: August 9, 2026
1. Introduction
Payam Saderat Company respects your privacy and is committed to handling personal information responsibly and securely.
This Privacy Policy explains what information we may collect when you visit www.payamsaderat.com, contact us, request product information or a quotation, and otherwise interact with our website. It also explains how we use, store, disclose, and protect that information.
By using this website or submitting information to us, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
Information You Provide
When you complete a contact form, request a quotation, send us an email, or communicate with us, you may provide:
• Your name
• Company name and job title
• Email address
• Telephone or mobile number
• Country and business address
• Product interests and technical requirements
• Requested quantities, packaging, and destination markets
• Information included in messages, documents, or attachments
• Any other information you choose to provide
Technical Information
When you visit the website, certain technical information may be collected automatically, including:
• Internet Protocol address
• Browser and device type
• Operating system
• Language and approximate location
• Pages visited and time spent on the website
• Referring website or search engine
• Date and time of access
• Website error and security logs
Cookies and Similar Technologies
Our website may use cookies and similar technologies to maintain essential website functions, remember visitor preferences, improve performance, protect the website, and understand how visitors use it.
Where required by applicable law, non-essential analytics or marketing cookies will be activated only after receiving your consent. You can manage your preferences through our cookie banner or browser settings.
Disabling certain cookies may affect some website functions.
3. How We Use Your Information
We may use personal information to:
• Respond to inquiries and contact requests
• Prepare quotations and commercial proposals
• Provide product, packaging, and technical information
• Communicate about orders, exports, distribution, or potential partnerships
• Evaluate customer and distributor requirements
• Manage business and supplier relationships
• Improve our website, products, and customer service
• Maintain website security and prevent misuse or fraud
• Keep appropriate business, legal, and administrative records
• Comply with applicable laws, regulations, and lawful requests
• Send business or promotional communications when permitted or when you have requested them
We will not use personal information for purposes that are materially incompatible with those described in this policy without providing appropriate notice or obtaining consent where required.
4. Legal Grounds for Processing
Depending on your location and the nature of our relationship, we may process personal information on one or more of the following grounds:
• Your consent
• Steps requested before entering into a contract
• Performance of a contract or commercial agreement
• Compliance with legal or regulatory obligations
• Our legitimate business interests, provided those interests do not override applicable privacy rights
• Establishment, exercise, or defense of legal claims
You may withdraw your consent at any time where processing is based on consent. Withdrawal does not affect processing that lawfully occurred before the withdrawal.
5. Sharing of Information
We may share information only when reasonably necessary with:
• Employees and authorized representatives of Payam Saderat
• Website hosting, information-technology, email, and security providers
• Odoo and service providers supporting our website or business systems
• Logistics providers, customs representatives, laboratories, suppliers, distributors, or commercial partners involved in responding to a request or completing a transaction
• Professional advisers, including lawyers, accountants, auditors, and insurers
• Government authorities, courts, regulators, or law-enforcement bodies when required by law
• A successor organization in connection with a merger, restructuring, sale, or transfer of the business
Service providers may access personal information only to perform their assigned services and are expected to protect it appropriately.
Payam Saderat does not sell or rent personal information to third parties.
6. International Data Transfers
Payam Saderat conducts international manufacturing, export, and trading activities. Information submitted through the website may therefore be processed or accessed in Iran or in other countries where our customers, suppliers, service providers, distributors, or commercial partners operate.
Privacy and data-protection laws may differ between countries. Where required by applicable law, we will take reasonable measures to protect information transferred internationally.
Please do not submit sensitive personal information through general website forms unless it is necessary and we have specifically requested it.
7. Data Retention
We retain personal information only for as long as reasonably necessary to:
• Respond to inquiries and quotation requests
• Maintain an active or potential business relationship
• Complete commercial transactions
• Meet contractual, accounting, customs, tax, or legal obligations
• Resolve disputes and enforce agreements
• Protect the website and business against fraud or misuse
General inquiries that do not result in a business relationship may be deleted or anonymized when they are no longer required. Commercial and transaction records may be retained for longer periods where required by applicable law.
8. Data Security
We use reasonable administrative, organizational, and technical safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should avoid sending confidential commercial information, passwords, financial information, or identity documents through an unsecured contact form or ordinary email unless specifically requested.
9. Your Privacy Rights
Depending on the laws applicable to you, you may have the right to:
• Ask whether we hold personal information about you
• Request access to your personal information
• Request correction of inaccurate or incomplete information
• Request deletion of information in appropriate circumstances
• Object to or request restriction of certain processing
• Withdraw consent where processing depends on consent
• Request a portable copy of certain information
• Opt out of direct marketing communications
• Submit a complaint to an appropriate data-protection or regulatory authority
These rights may be subject to legal limitations. We may ask for reasonable information to verify your identity before processing a request.
To exercise a privacy right, contact us at info@payamsaderat.com.
10. Marketing Communications
We may send product updates or business communications when you have requested them or when otherwise permitted by applicable law.
You may stop receiving promotional emails by using the unsubscribe option provided in the message or by contacting info@payamsaderat.com.
Even if you opt out of promotional communications, we may continue sending necessary messages concerning inquiries, quotations, orders, contracts, or existing business relationships.
11. Third-Party Links
Our website may contain links to third-party websites, platforms, or services. Payam Saderat does not control and is not responsible for the privacy, security, accuracy, or content of third-party websites.
You should review the privacy policy of any external website before providing personal information.
12. Children’s Privacy
This website is intended for companies, distributors, industry professionals, and other business users. It is not directed toward children.
We do not knowingly collect personal information from children. If you believe a child has submitted personal information through the website, please contact us so that we can review and, where appropriate, delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, business activities, technology, service providers, or legal obligations.
The revised policy will be published on this page with an updated “Last updated” date. Material changes may also be communicated through an appropriate website notice.
14. Contact Us
For questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact:
Payam Saderat Company ,
شرکت پیام صادرات
No. 11, 5th Floor
Behshahr Street, Iranshahr Avenue
Tehran 15837-67833
Iran
Telephone: +98 21 8886 1886
Alternative telephone: +98 21 8886 1887
Email: info@payamsaderat.com
Website: www.payamsaderat.com